Bella Rents strives to achieve customer satisfaction at all times. To help avoid any issues arising with your rental and ensure that your rental and delivery go well, we have provided this list of questions and answers from our previous renters. If you have a question that is not answered here, you may contact us at any time. Thank you for choosing Bella Rents for your special event!

What are your business hours?

As a rule of thumb, always call Bella Rents at 303-984-4373, if you do not have an appointment, as we are in and out of the office regularly. Bella Rents sets evening appointments and on-site event consultations to meet our clients needs on a regular basis, just make an appointment.

In most cases, Bella Rents is open for consultations, appointments and pickups weekdays from 9:00 a.m. to 5:00 p.m., and seasonally on Saturday mornings from 9:00 a.m. to 12:00 p.m.

Although walk-ins are welcome, we encourage you to call our office at 303-984-4373 to schedule an appointment. Top

Can I pickup my order?

Yes, we recommend you call for a pickup time, Bella Rents will have your party supplies set aside and ready for pickup on request. Top

What are your hours of delivery/pickups?

Normal delivery/pickup hours are 9am to 5 pm, Monday through Friday, and Saturdays from 9am to 3pm. Deliveries can be made 24 hours a day but there is an additional fee for deliveries outside normal hours. Please inquire. See more about delivery's further down on this page under "Other Important Rental Information." Top

How much space is recommended when setting up tables?

Make sure that all of your seating is comfortably arranged, with enough aisle space between tables (48 to 54 inches) for you and your guests (and the wait staff) to move about comfortably. Top

What do I do if I have an emergency after hours and need to contact someone?

Our event specialists may be reached by cell phone in the case of an emergency during your event. The cell phone number is on your event specialist business card. You can always reach Bella Rents during normal business hours at 303-984-4373. Please note that all regular orders should be placed during our regular business hours. Top

When should I place my order?

Generally, equipment reservations should be placed as soon as you know the details of your event to ensure the availability of your desired rental items. A deposit may be required to hold certain items. All orders should be finalized and paid in full 2 weeks prior to delivery or your pick-up date. Top

What is your payment policy?

Unless you or your company has pre-approved credit with Bella Rents, we ask that you secure your rental with a deposit/retainer and pay in full for your rental items with a credit card, check, or cash 14 days prior to event. Personal checks require 7-day waiting period to clear; therefore we recommend quire payment 2 weeks prior to scheduled event. All payment information should be provided to your event specialist, and your rental items must be paid in full prior to delivery or client pick up from our warehouse. After your event, if any additional charges must be applied for missing and/or damaged items, your event specialist representative will contact you. A valid credit card is required as security for any potential damage or loss, even when paying in cash or check.

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Do you rent dishware/glassware/flatware?

No, but we have contacts that can provide these items, ask an event specialist at Bella Rents for a referral. Top

Do you rent tents?

Yes, look at our tent rentals here. Then please contact an event specialist for specific information and arrangement for on-site consultation. Top

Who is responsible for the rental items?

Responsibility of the equipment remains with the client from the time of delivery until the time of return. Please be certain equipment is secured when not in use and protected from the weather. Charges will be assessed for missing, broken or damaged items. The full replacement value will be charged in addition to the rental charge incurred for usage. A valid credit card is required as security for any potential damage or loss. Top

What is your broken and/or missing items policy?

All rented items must be returned. In the event rental items are missing you will be contacted by your event specialist representative to arrange for their return. If items are lost or broken and cannot be returned, a replacement charge will be assessed to the invoice. Replacement charges vary by item, to include shipping and handling for replacement. Top

Do I need help in setting up?

Prior to your event, designate a person or persons to help with setup and breakdown of your items, so that you don't find yourself scrambling for help at the last minute. Take note of how items are packaged/wrapped and delivered so that you can do the same to prepare them for pickup. Remember that Bella Rents can handle setup and/or breakdown for an additional fee.

If you wish to see items prior to renting so that you are sure they will meet your needs and satisfaction, you are welcome to make an appointment to visit our showroom in advance of placing your order. Just contact us and we'll be happy to arrange a visit. Top

What are the setup and breakdown cost once my items are delivered ?

Delivery fees do not include setup of equipment. Bella Rents can setup and breakdown rental items for $1.00 per item. This fee is optional and includes both setup and breakdown for all equipment rented from Bella Rents. Top

What if I rent an item I didn't use?

All charges are for rented items that leave our warehouse and are gone for a certain time period, whether the renter uses the item or not, so please make your selections carefully. Prices are quoted for a one-day (single event) use. Should you desire to use rentals for a longer period of time, please contact us to receive a long-term rate quote. Top

What is Bella Rents cancellation policy?

There will be no charge for items canceled more than 14 days prior to delivery or pickup date. Because all reserved equipment is personally prepared, a restocking fee will apply as follows:
Items canceled 7-14 days before delivery or will call – 25% restocking fee
Items canceled 1-7 days before delivery or will call – 50% restocking fee
Items canceled on day of delivery or will call – 100% restocking fee Top

How do you calculate delivery charges?

Your event specialist will Google map the distance from Bella Rents home office to your event location for both delivery and pickup distances. We take the mileage and multiply by $1.15 a mile, which includes employee delivery time, vehicle insurance, maintenance, and fuel (excludes current surcharge, this is subject to change). This delivery charge does NOT include setup or break down charges, those are incurred separately and are based on projected labor costs and time incurred. Top

Is there a minimum amount I need to spend for delivery?

There is NO minimum amount you have to spend for delivery, due to how we calculate our delivery charges mentioned above. The calculated delivery charges does NOT include setup and breakdown of equipment or deliveries that are above or below street level. If these services are required, please make arrangements in advance. Additional charges will be incurred based on the logistics of the event or specific time requests on delivery and pickup. Top

IMPORTANT - Please be available to count and check all items at time of delivery, otherwise all counts will be considered accurate. Our delivery personnel are instructed to stack all items in a mutually convenient location. If you require multiple delivery locations on site, please advise your event specialist in advance so arrangements may be made.